Terms and Conditions


All orders for goods shall be deemed to be an offer from the buyer pursuant to these Terms and Conditions and are subject to acceptance by the seller. The seller may choose not to accept an order for any reason.

If the goods are not available from stock, the buyer will be given the option to wait until available or to receive a full refund.

Price and Payment

The price of the goods shall be that stipulated this website. The price is GST inclusive and includes delivery charges within New Zealand

The total price will be displayed prior to confirming the order. Payment must be made in full prior to despatch of the goods.

The seller reserves the right to adjust the price and specification of any item on the website or to withdraw any goods at any time.


The seller shall be under no liability arising from failure to follow the Sellers or the manufacturers instructions (whether oral or in writing), inappropriate storage, improper use, inadequate maintenance or misuse of the goods.

All goods supplied by the seller have a 12 month warranty.

All goods supplied by the seller have a warranty against manufacturing faults and defects. This warranty does not cover wear items that are listed in the operations guide related to the goods. If goods are damaged in transit it is the buyer`s responsibility to notify us within 7 days of delivery.


Goods supplied within New Zealand will normally be delivered within 2-3 working days from receipt of payment

The seller shall endeavour to meet agreed delivery dates, but in the event that dates cannot be met we will contact the buyer by email to arrange revised dates or refund.

Delivery of the goods shall be made to the buyer’s address specified in the order and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

Title and risk of the goods shall pass to the buyer upon delivery.

Upon delivery consignments should be checked immediately and any delivery shortages or transit damage should be reported within 24 hours of receipt. 

Cancellation and returns

If the goods are damaged or do not comply with any of the contract, the seller will give a full refund within 30 days of delivery provided that the goods are returned to us in their original condition and packaging with all accessories and your returns number.

The buyer has the right to cancel the contract and receive a refund by informing us in writing or by email within 7 working days of receipt of the goods. Goods must then be returned at the buyers cost and a refund will be given within 30 days. Should the goods be found to be damaged due to the buyers fault, the buyer will be liable for this cost.

If you need to return goods to us for whatever reason a returns number must be allocated by Remotes and Keys Online. Contact our team with your order number and reason for return, and a returns number will be allocated which must be included with your returned item. Goods sent back without a returns number will not be processed.

Products returned for credit will be subject to a 15% restocking fee.

Postage costs will not be refunded, unless agreed with by Remotes and Keys Online.


The seller shall not be liable for any acts resulting from information given by Remotes and Keys Online. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.